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Frequently asked questions

  • How do I choose the right phone system service provider in South Africa?

    When selecting a phone system service provider in South Africa, consider factors such as the provider's reputation, the range of services offered, pricing, customer support, and scalability options. It's also important to check for any additional features that might benefit your business, like integration with CRM systems or mobile app support. Reading reviews and seeking recommendations from other businesses can also help in making an informed decision.

  • What kind of support can I expect from a phone system service provider in South Africa?

    Phone system service providers in South Africa typically offer various levels of support, including 24/7 customer service, online help centers, and dedicated account managers. Support may include assistance with setup and installation, troubleshooting technical issues, and regular maintenance updates. It's important to choose a provider that offers reliable and responsive support to ensure your phone system operates smoothly.

  • Can I keep my existing phone numbers if I switch to a new phone system service?

    Yes, most phone system service providers in South Africa offer number porting, which allows you to keep your existing phone numbers when switching to a new service. This process ensures a smooth transition without disrupting your business operations. It's advisable to check with your new provider about their specific number porting procedures and any potential costs involved.

2024 Phone system service costs

Voice over IP

R100 – R400/user/month
VoIP services

PBX system

R10,000 – R50,000
On-Premises PBX

Phone system services

R150 – R500/user/month
Hosted PBX

Phone system services - Featured articles