Imphala Property Maintenance

Initially, he was enthusiastic to get started with the work and seemed like a genuine person that we were happy to do business with but as time went on and we started asking questions about the building efforts and completion, the enthusiasm had left the building.

Deadline was not met. Work was done in a start, stop, start something else fashion which meant incomplete tasks. Protocols weren't followed by ensuring roof engineer signed off before ceiling was put up and building inspector was not notified to check before walls were plastered. Payments were supposed to be based on progress, and after paying 95% of the money, he was still looking for more money even though final payment was to be due on completion of work. Time management skills were lacking as he was unable to provide a basic plan of what efforts / tasks would be done, as he said we would hold him to it. On discussing final payment on completion of work, his feedback was that we are holding the money as a bargaining chip and that he has walked away from projects for more than what was still outstanding. He lacked professionalism and was not customer centric. The workspace was constantly in a mess, and was only cleaned when he needed to ask for more money. When we asked about the plastering of the bands on exterior of windows, like our existing house - His response was that it was not part of the quote. The same happened with treating of the timber facial boards and wall skimming. Plaster work was incomplete in certain areas, ceiling boards in one space was concave. The foundation in the space that was built, is not level. Electrical work was left at 50% completed. Building team made use of our personal tools like wheelbarrow and hose pipes, that are now broken and need to be replaced. We have damage to our existing ceiling as when it was raining, it was leaking as a result of the building teams negligence by not ensuring that the roofing was covered correctly in order to avoid this. Part of our existing facial boards and gutters are broken as a result of the building team not ensuring they were tied down correctly after they removed one of the facial boards. The door that was installed has a visible hole in it that happened during the installation and they were going to fix it after the fact, which didn't sit well with me. Again, damages we need to have fixed and now pay for. The sliding door that was installed was not secured properly and the locking mechanism is an issue that we also need to have sorted. Time keeping and team size was an issue also. When we asked about the skirting, his response was that he forgot about it. The list goes on, however we have since formally terminated the contract and we are now in the process of finding another builder to assist with completion of the work which means spending extra money and that we are at risk of now not having building works finished before Christmas because of the fixes and completion work that needs to be done. Agreement was that payments would be based on progress, and initially every second week we were asked to pay money and then sometimes weekly, until we started asking questions and then for a while things would seem to move on and then again go-slow. Last message we received from builder was that as we didn't pay more of the money they asked for, they could not proceed without materials, yet there are still so many things that they could have completed in the interim. Noting that 4days prior, we had made a payment of R10000, so what was done with that money? When we tried to call him he did not answer our calls. This has not been a good experience at all.

Imphala Property Maintenance got us the window. Sharp, reliable and cheap!